Refund & Cancellation Policy

We make cold-pressed drinks fresh every morning. If something goes wrong — wrong item, missed delivery, a drink that doesn't meet our standard — we make it right quickly and without argument.

This page tells you exactly what that means in practice. Every claim here is a real commitment, not a policy designed to discourage you from asking. If you think we've fallen short of something on this page, email hello@somadelights.in and we'll fix it.

Skip a delivery: WhatsApp or email us at least 24 hours before your scheduled delivery time. No charge. Your billing cycle is not affected — the skipped day's credit carries over to extend your subscription by one day.

Pause your subscription: tell us when you want to pause and when to resume. Effective from your next billing cycle. No charge. Your slot is held. There is no minimum or maximum pause duration.

Both actions are free, unlimited, and available at any time.

If we don't deliver and haven't notified you in advance, we issue Soma Wallet credit for that day's subscription value automatically — you don't need to contact us or fill in a form.

Credit is applied before 9 AM on the day of the missed delivery. If you notice a missed delivery before we do, WhatsApp or email us and we'll confirm the credit within two hours.

What counts as a missed delivery: you did not receive your order, and we did not contact you before 6 AM to explain why. Deliveries marked unsuccessful because of inaccessible premises (locked gate, no response to rider's call) are handled differently — see the terms of service for details.

You can cancel your subscription at any time, for any reason, with no cancellation fee.

Cancellation is effective at the end of your current billing period. You will continue to receive deliveries until then.

Any unused full days remaining in your current period are credited to your Soma Wallet at the time of cancellation. We assess this in whole days only — partial days are not pro-rated.

To cancel: WhatsApp or email us. We do not make you navigate a cancellation flow or speak to a retention agent. One message is enough.

All credits issued under this policy go to your Soma Wallet — store credit held on your account.

Soma Wallet credit: never expires; applies to any future subscription or one-off order; cannot be cashed out to a bank account or UPI handle; cannot be transferred to another account.

If you cancel your subscription with a wallet balance, the balance stays on your account indefinitely. It is available the moment you restart a subscription.

When Razorpay UPI AutoPay launches, we will also support cash refunds for failed or pre-delivery cancelled charges. Until then, wallet credit is the only mechanism we offer — and it doesn't expire, so it's not a dead end.

Received the wrong drink, a damaged bottle, or an item that clearly doesn't meet our quality standard? Report it within 24 hours of delivery via WhatsApp or email, with a photo.

We will credit your Soma Wallet for that item's value immediately — same day, usually within two hours of your message. No dispute. No "we'll investigate and get back to you in 5-7 days."

After 24 hours, we're unable to verify the issue reliably (cold-pressed drinks are perishable). We won't be able to credit after that window, so please report promptly.

We do not offer cash or card refunds on delivered orders. Once a delivery has been made, all credits are issued to Soma Wallet.

This applies to: taste preference issues, change of mind after delivery, skips requested fewer than 24 hours before delivery, and items consumed before a defect was reported.

The exception: if we make a genuine operational error (delivered to the wrong address, charged you incorrectly, or failed to apply a confirmed skip), we will make it right in whatever form is fairest — including, if appropriate, a direct refund via the original payment method. These cases are handled individually by the founder.

Once Razorpay UPI AutoPay is live, pre-delivery cancellations and failed charges will be eligible for direct refunds to your UPI handle. We will update this section before that launches.

Email hello@somadelights.in or WhatsApp the number on your order confirmation. Include your name and the delivery date in question. A photo helps for damaged or wrong items but is not required for missed deliveries.

There is no form, no ticket number, no automated system. Your message goes directly to the founder. We respond within one business day — usually within a few hours during morning hours (6 AM to 10 AM IST) when we're most active.

If you don't hear back within 24 hours, send a follow-up — occasionally messages get missed, and we'd rather you nudge us than stay unhappy.